Returns & Exchanges
At ETOILE, we want you to glow with confidence; if you are not completely satisfied with your beauty purchase, we offer easy returns within 30 days of receipt. Please ensure items are in their original packaging and lightly used or unopened to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the products in their original boxes, ensuring all lids are tightened to prevent leakage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our quality control team inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing